1 Are there any minimum term contracts with your servers?
There are no long term contracts with any of our services. Because of the cost of setting up and disconnecting servers at the data centre, we require 30 days advance notice to cancel an active dedicated server. For full details please refer to our SLA.
2 Do you offer a 30 day money back guarantee with dedicated servers?
Dedicated servers are exempt from our money back guarantee because of the cost of setting up and disconnecting servers. Refunds will only be provided where we are legally required to do so (e.g. in accordance with your statutory rights).
3 Will I be charged anything if I need to contact you for support?
We do not charge anything covered under our SLA. Should you need to contact us, you can reach our support team via live chat or support ticket, 24 hours a day.
4 What experience do I need to own a dedicated server?
Our knowledgeable support team can assist you in setting up and configuring your server after you have placed your order if you do not have the server experience to be able to do this yourself. Our team are available 24 x 7.
5 Will you access our server without first asking us?
Only if absolutely necessary. We understand some customers need total control over their server, so at your request, we can add an instruction on your account requiring our technicians to acquire permission first.
6 Do you provide full root / RDP access with your servers?
All servers come with full root SSH / RDP access. You have full control over your server.
At eUKhost, we prefer only branded hardware from Dell™ and Supermicro®, so that you receive the fastest dedicated servers with genuine hardware. We endeavour to provide affordable, cheap dedicated server hosting and exceptional quality that does not cost the earth.
We offer monthly, quarterly and annual contract periods on all servers with 24 x 7 e-mail, live chat and phone support included as standard. A choice of operating system is also available, along with our popular unmetered bandwidth option.
Our UK based servers are located in a secure tier 4 data centre and are monitored 24 x 7 by our experienced technicians and data centre engineers. Our data centre is temperature controlled to ensure that your dedicated server is always running at optimum levels. All of our servers are purchased and configured with reliability and performance in mind.
Every Windows Dedicated Server comes free with SmarterBundle Pro, a leading range of business tools for e-mail and communication, customer helpdesk management and website analytics, worth £450 when sold separately. Perfect for small to medium businesses, these tools offer complete e-mail, instant messaging, file sharing, helpdesk and website analytics management. Watch the video »
Our advanced Proactive Monitoring service takes all the hassle and worry out of server monitoring. Our in-house developed monitoring solution constantly checks on the health of your server and its performance to ensure it remains in top condition. If a problem is ever found, our system automatically notifies you. What's more, all dedicated servers now come with 30 minutes monitoring free!
All of our dedicated servers are ready for IPv6, allowing you to make your websites and online applications available to your visitors that use IPv6 to access the Internet. With thousands of companies already supporting IPv6, now has never been a better time to consider enabling IPv6 on your own server. Contact our experienced technicians for free help and advice on getting IPv6 up and running today!
*Hardware firewalls are sold separately.