Terms of Service

All the terms and conditions governing eUKhost products and services.

Complaints Procedure

We last updated these terms on January 19, 2022

If you are unhappy with any of our services, please raise a ticket via our helpdesk located within your client area. An appropriate manager will address the issue. If you feel that you have not received a satisfactory response from our support or customer care teams, you may send your complaint in writing to:

eUKhost Customer Services
Studio 3.03,
Regency House, Westminster Place,
York,
North Yorkshire,
YO26 6RW,
United Kingdom

Please include the following information in any correspondence:

Your full name
Your full address
Your company name (if applicable)
Contact phone number
Your account reference number (if applicable)
Any ticket reference numbers associated to the complaint (if applicable)
We will acknowledge your complaint within three working days from receipt and provide a full response within 10 working days.

Procedure:

Acknowledgment: We will acknowledge your complaint within 3 working days from receipt.
Response: A full response will be provided within 10 working days. If the issue is particularly complex, resolution time may be longer, and we will inform you of the delay.
Escalation: If you remain unsatisfied, you can escalate the complaint to a senior manager or director. Details on how to do this will be provided in our response.
External Resolution: If you are still not satisfied after internal escalation, you may seek independent resolution through relevant external bodies such as the Information Commissioner’s Office (ICO) or industry-specific regulatory bodies.