.UK Service Level Commitment
We last updated these terms on October 31, 2019
At eUKhost we endeavour to provide the best possible service, to this end we provide a number of methods of communicating with us including telephone, ticketing, email and live chat.
- We will acknowledge receipt of all customer communications, requests or complaints within 3 working days of receipt.
- For technical support requests we will endeavour to correct the issue within 1 working day however some complex issue may take longer, where an issue may take longer than expected to we will keep you updated via our ticketing system.
- For billing issues we'll endeavour to correct the issue within 2 working days, where an issue may take longer than expected to correct we will keep you update via our ticketing system.
- For complaints and escalations please see our complaints procedure located here https://eukhost.com/legal/complaints
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