Terms of Service

All the terms and conditions governing eUKhost products and services.

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.UK Service Level Commitment

At eUKhost we endeavour to provide the best possible service, to this end we provide a number of methods of communicating with us including telephone, ticketing, email and live chat.

  • We will acknowledge receipt of all customer communications, requests or complaints within 3 working days of receipt.
  • For technical support requests we will endeavour to correct the issue within 1 working day however some complex issue may take longer, where an issue may take longer than expected to we will keep you updated via our ticketing system.
  • For billing issues we'll endeavour to correct the issue within 2 working days, where an issue may take longer than expected to correct we will keep you update via our ticketing system.
  • For complaints and escalations please see our complaints procedure located here https://eukhost.com/legal/complaints
Our Accreditations
Committed to your data security
eukhost awarded ISO standard certification by LRQA
eukhost certified as an official G-Cloud Supplier in the UK
Cyber Essentials certificate – eukhost
Cyber Essentials Plus certificate – eukhost