Providing an additional layer of security to your account we recommend all customers use 2 factor authentication, here we explain how to do this.
Step 1: If you don’t already have an authentication app installed on your smartphone, tablet or PC you will need to download one. We recommend either Google authenticator or Microsoft authenticator, both are available for free from the Google Android, Apple IOS and Microsoft app stores.
Step 2: Once the app has been installed log into your client area.
Step 3: Click Update Details > 2FA/Security Setting
Step 4: Select Click here to enable.
Step 5: Click Get Started.
Step 6: The customer portal will generates a one-time password embedded in a QR code image.
Step 7: Use the authenticator app on your mobile device to scan the QR code image. After your device scans the QR code, it generates a one-time numeric password. In the text box type the password that is displayed on your mobile device, and then click Submit.
(Note: Make sure to save your back-up code to a secure location)
Step 8. Success. You have now set up two factor authentication and added an additional layer of security. When you next login to your client portal you will be asked for the time-based code generated by your chosen authenticator app.